Frequently asked questions

For questions we refer to the Q&A below. In case your question is not listed here, please send us a message via this link.

FAQ Virtual Run

Q: When does the Virtual TCS Amsterdam Marathon take place?
A: The Virtual Run will start on Sunday 18 October. You will have until Sunday 25 October to complete your chosen distance (in one day). So you choose the most optimal day for your Virtual Run in the period from 18 to 25 October 2020.

Q: Until when can I register for the Virtual Run?
A: Registration for the Virtual Run is possible until Wednesday 14 October 2020. Registration is no longer possible after this date.

Q: I was registered for the canceled edition of the TCS Amsterdam Marathon, can I participate in the Virtual Run for free?
A: Runners registered for the canceled edition can participate in the Virtual Run for free. Participants have been personally informed about this.

Q: I was registered for the full marathon. When I enter for the Virtual Run, why do I have to pay for the Mizuno Race Shirt?
A: Your registration for the full marathon included the Mizuno Race Shirt. This registration will be fully converted to the 2021 edition. So next year you will receive the new race shirt. If you would like to receive this year’s race shirt, you must order it when you register for the Virtual Run.

Q: I was registered for the Mizuno Half Marathon or TCS 8K. When I enter for the Virtual Run, why do I have to pay again for the Mizuno Race Shirt?
A: Your registration for the canceled edition, including ordered extras such as the Mizuno Race Shirt, will be fully converted to the 2021 edition. So next year you will receive the new race shirt without additional payment. If you would like to receive this year’s race shirt, you must order it when you register for the Virtual Run.

Q: Can I change the distance of the Virtual Run I registered for?
A: Yes, you can inform us of this up to and including Wednesday 14 October 2020. Send us a message via this link.

Q: When will the Virtual Run app be available?
A: The Virtual Run app can be downloaded for free from the App and Play Store from the beginning of October. We will notify all registered participants as soon as the app is live!

Q: What are the starting times of the Virtual TCS Amsterdam Marathon?
A: You can run the Virtual Run at any time.

Q: When will I receive my medal and/or Mizuno Race Shirt?
A: If you ordered a medal and/or Mizuno Race Shirt at the time of registration, you will receive it at home no later than 15 November.

FAQ cancelled edition

Q: Why has the TCS Amsterdam Marathon 2020 been cancelled?
A: Despite the significantly modified programme, the Municipality of Amsterdam and organizer Le Champion have decided to cancel the running event, given the rising numbers of coronavirus infections in the capital. The international nature of the marathon has also been a deciding factor behind the decision. Participants come from all over the world: in normal times, 140 different nationalities would show up at the start in the Olympic Stadium. The development of the coronavirus in recent weeks has made it no longer justified to grant a permit from the municipality for the TCS Amsterdam Marathon 2020.

Q: What will happen with my registration and the extra products I have ordered for the 2020 edition?
A: You are not entitled to a refund. Your entire package will be transferred to the 2021 edition. You do not need to do anything. We will send you information by 1 November explaining how to transfer your bib number to the 2021 edition.

Q: I have registered with a company or charity team. What will happen with my registration and the extra products I have ordered?
A: Up until 7 September 2020 (inclusive), the following will apply: you can cancel your registration and you are entitled to a 50% refund of the entire package. You can cancel your registration by creating a ticket.

From 8 September 2020 onwards, the following will apply: you are no longer entitled to a refund. Your entire package will be transferred to the 2021 edition, provided you have not received a refund. We will send you information by 1 November explaining how to transfer your team(s) to the 2021 edition.

Q: How can I transfer my registration package to the 2021 edition?
A: You do not need to do anything for the time being. All participants will receive a personal message about this by 1 November.

Q: When will registration for 2021 edition open?
A: Registration for the TCS Amsterdam Marathon 2021 will open on Monday 19 October 2020.

Q: I cannot participate in the 2021 edition. What will happen with my registration and the extra products I have ordered?
A: You are not entitled to a refund. Your entire package will be transferred to the 2021 edition. All registered participants will be granted a place in 2021. Once the bib number can be transferred, it can also be converted to somebody else at no extra cost. You have until 1 March (inclusive) to do this through our supply and demand platform on our website. If this is not possible in the short term, first transfer the bib number on your own name and after 1 March sell your bib number through one of our social media channels or platform.

Q: Can I change my registration once it is transferred to 2021?
A: Yes. Before 1 November, we will update all registered participants on how bib numbers can be transferred. We will also explain how to convert a bib number to a different distance and how to order extra products.

Q: How can I transfer my registration to a new participant?
A: Once your bib number has been transferred, you can convert it to a new participant. We will update you on how to do this before 1 November.

Q: I was allocated a start pen. What happens to that?
A: Next year, you will start in the same start pen that you signed up for this year. If the finish time you entered changes over the coming year, you can amend it when transferring your bib number.

Q: What will happen to the voluntary donation I made when I registered?
A: We will transfer all donations to our charity, Cancer Center Amsterdam.